Aruba HD1B0E. Number of years: 3 year(s), Service time (hours x days): 24x7, Response time: 2 h

FOUNDATION CARE FOR ARUBA

As the base upon which other support services build, Foundation Care ensures customers have timely hardware and software assistance as they deploy, modify, and customize their network. With a blend of phone support and access to the Aruba Support Portal, Foundation Care provides easy access to get customers the help they need – 24x7x365.

Aruba Support Portal is a purpose-built tool that facilitates the Aruba support experience. Aruba Support Portal provides case and asset management, online return merchandise authorization (RMA), custom notifications, and access to the latest software releases and product documentation.

While Aruba knows that all networks are critical, Aruba also recognizes that some parts require a higher level of hardware replacement support than others, and some environments require onsite support (e.g., a branch office) while others do not. This is why Foundation Care offers choices ranging from 4 Hour Onsite repair to Next Business Day parts replacement. Read Aruba’s Foundation Care Service Description for more information.